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Account deletion

In the app, open Settings and tap Delete account. On iPhone and iPad the button is at the very bottom of the Settings tab, below Sign out; on Android the path is Settings → Profile → Delete account. Confirming permanently deletes your RunVPN account, access, profile, marketing, and identity data. Financial records required by law are anonymised.

Deleting your account does not cancel an App Store or Google Play subscription: it is cancelled separately and continues until you cancel it. On iPhone and iPad, use Settings → Account → Manage subscription in the app, or the iOS Settings app → Apple Account → Subscriptions. On Android, use the Manage store subscription button in the deletion confirmation, or Google Play → Payments & subscriptions → Subscriptions.

Connection help

On iPhone and iPad, confirm that iOS shows RunVPN in Settings → VPN, then reconnect from the app. If the issue continues, tap Support in the app (Settings → Support on iPhone and iPad, Settings → Profile → Support on Android) so the email includes the app version and connection status.

Privacy and billing

Privacy Policy · Terms of Service · Manage App Store subscriptions